FAQ

Frequently Asked Questions

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What are your delivery times?

Orders are processed within 1–2 business days. After dispatch, transit takes 5 to 7 business days (Monday to Friday). Total delivery time will be 6 to 9 business days.

For more information kindly visit:
Shipping Policy

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How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking info within 3 business days, contact us at info@nivio.shop.

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Do you offer free shipping?

Yes! We offer free standard shipping on all US orders with no minimum purchase required.

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Do you ship internationally?

At this time, we only ship within the United States. We hope to expand in the future!

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Can I change or cancel my order?

We process orders quickly, so please contact us at info@nivio.shop as soon as possible and we'll do our best to help before your order is dispatched.

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How long do I have to return a product?

You have 30 days from delivery to return a product. Full details can be found in our Return & Refund Policy .

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How do I start a return?

Contact us at info@nivio.shop with your order details. Once approved, we'll send you a prepaid return label and instructions. Please don't send items back without contacting us first.

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When will I receive my refund?

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days.

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Can I exchange for a different size or color?

The fastest way is to return your current pair and place a new order for the size or color you'd like.

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Are my payment details secure?

Yes, your payment details are encrypted and secured using industry-standard encryption. More details are available in our Payment Policy.

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What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All prices are in USD.

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My item arrived damaged or incorrect — what do I do?