Orders are processed within 1–2 business days. After dispatch, transit takes 5 to 7 business days (Monday to Friday). Total delivery time will be 6 to 9 business days.

For more information kindly visit:
Shipping Policy

Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking info within 3 business days, contact us at info@nivio.shop.

Yes! We offer free standard shipping on all US orders with no minimum purchase required.

At this time, we only ship within the United States. We hope to expand in the future!

We process orders quickly, so please contact us at info@nivio.shop as soon as possible and we'll do our best to help before your order is dispatched.

You have 30 days from delivery to return a product. Full details can be found in our Return & Refund Policy.

Contact us at info@nivio.shop with your order details. Once approved, we'll send you a prepaid return label and instructions. Please don't send items back without contacting us first.

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days.

The fastest way is to return your current pair and place a new order for the size or color you'd like.

Yes, your payment details are encrypted and secured using industry-standard encryption. More details are available in our Payment Policy.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All prices are in USD.

Contact us immediately at info@nivio.shop with photos of the issue and we'll make it right as quickly as possible.