Privacy policy
Last Updated: January 20, 2026
Nivio operates this store and website — including all content, features, tools, products, and services — to bring you a carefully curated fashion shopping experience (the "Services"). Nivio is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, shop, or interact with us in any way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence when it comes to your personal information.
Please take a moment to read this policy carefully. By using our Services, you confirm that you've read and understood how we handle your information as described below.
What Personal Information We Collect
"Personal information" refers to any information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on how you interact with us, where you live, and what's required by law, we may collect the following:
- Contact details — your name, email address, phone number, billing address, and shipping address
- Payment & financial information — credit/debit card details, transaction history, payment confirmation, and related financial data
- Account information — your username, password, security questions, and personal preferences
- Transaction information — items you browse, save, purchase, return, exchange, or cancel
- Communications — messages you send us, such as customer support inquiries
- Device & technical information — your IP address, browser type, network connection, and other identifiers
- Usage information — how you navigate and interact with our Services
Where We Collect Your Information From
We may gather your personal information from:
- You directly — when you create an account, browse our store, make a purchase, or reach out to us
- Automatically — through cookies and similar technologies as you use our Services
- Our service providers — third parties who help us operate our business and collect data on our behalf
- Partners and other third parties — as permitted under applicable law
How We Use Your Information
We use your personal information for the following purposes:
- Running and improving our Services — to process your orders, handle payments, manage your account, arrange shipping, facilitate returns and exchanges, remember your preferences, and personalize your shopping experience
- Marketing and promotions — to send you emails, promotional messages, and show you relevant ads based on your browsing and purchase history
- Security and fraud prevention — to keep your account and transactions safe, detect suspicious activity, and protect our platform
- Customer communication — to respond to your questions, provide support, and maintain our relationship with you
- Legal compliance — to meet our legal obligations, respond to lawful requests, and enforce our policies
How We Share Your Information
We may share your personal information in the following circumstances:
- With Shopify and service providers — including partners who assist with payment processing, IT, shipping, fulfillment, data analytics, customer support, and cloud storage
- With marketing and business partners — to deliver personalized advertising based on your activity across different websites and merchants. You may have the right to opt out of this type of data sharing depending on where you reside
- When you request it — such as when shipping your order or connecting through social media or login integrations
- With our affiliates — within our broader business group as needed
- For legal or business reasons — including mergers, acquisitions, compliance with legal obligations, responding to legal requests, and protecting the rights of Nivio, our users, or the public
Our Relationship with Shopify
Since our Services are hosted by Shopify, Shopify collects and processes certain data about your use of our store to help power and improve our Services. Information you submit may be shared with Shopify and their partners, who may be based in countries outside your own. Shopify also uses data from your interactions with our store — alongside data from other merchants — to support enhanced features that help us grow and serve you better.
In these cases, Shopify acts as the data controller and handles any requests related to your rights over that data. To learn more about how Shopify manages your information, visit the Shopify Consumer Privacy Policy. You can also exercise your rights through the Shopify Privacy Portal.
Third-Party Links
Our Services may include links to external websites or platforms not operated by Nivio. If you follow those links, we encourage you to review their privacy policies and terms independently. We are not responsible for the privacy practices, content, or security of third-party sites, and our inclusion of a link does not imply endorsement.
Children's Privacy
Our Services are not designed for or directed at children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe your child has provided us with personal information, please contact us at info@nivio.shop and we will promptly remove it.
As of the date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.
How We Protect & Retain Your Information
We take reasonable steps to protect your personal information, but no system is completely secure, and we cannot guarantee absolute security. We advise against sharing sensitive information through unsecured channels.
We retain your personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights & Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Access — request to see what personal information we hold about you
- Deletion — request that we delete your personal information
- Correction — ask us to correct inaccurate information
- Portability — receive a copy of your data and request its transfer to a third party
- Communication preferences — opt out of promotional emails at any time using the unsubscribe link in our messages. Note that we may still send non-promotional emails about your orders or account
If you're in the UK or European Economic Area, you may also have the right to:
- Object to or restrict processing — ask us to stop or limit how we process your data for certain purposes
- Withdraw consent — where we process your data based on consent, you can withdraw it at any time without affecting prior processing
To exercise any of these rights, contact us at info@nivio.shop. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf, subject to verification.
We will never discriminate against you for exercising your privacy rights. For rights related to data processed by Shopify, visit https://privacy.shopify.com/en.
Complaints
If you have concerns about how we handle your personal information, please reach out to us at info@nivio.shop. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred, stored, or processed outside of your country of residence. If your data is transferred outside the European Economic Area or the United Kingdom, we rely on recognized legal mechanisms — such as the European Commission's Standard Contractual Clauses or equivalent UK frameworks — unless the destination country is already deemed to provide adequate protection.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page along with a revised "Last Updated" date. We'll provide additional notice where required by applicable law.
Contact Us
Store: Nivio
Warehouse Address: 731 W 129th St, Gardena, CA 90247
Email: info@nivio.shop
Monday – Friday | 9:00 AM – 5:00 PM (PST)
Weekends | 11:00 AM – 4:00 PM (PST)
We aim to respond to all inquiries within 24 hours.
